After a period of monitoring we can see the abnormal load on our servers is dissipating and performance restored to typical levels.
Posted Nov 18, 2025 - 11:58 GMT
Update
Connectivity to the platform has been restored and we're anticipating a wave of requests from our customers. During this time, the system is under abnormal load and will be slower to process the queries. Updates to follow.
Posted Nov 18, 2025 - 10:02 GMT
Update
The Data Centre core network team is investigating the fault alongside their technical teams as part of the incident.
Posted Nov 18, 2025 - 08:52 GMT
Investigating
We're aware of an issue with our upstream connectivity provider and are working with them to resolve this as a priority.
Posted Nov 18, 2025 - 08:18 GMT
This incident affects: CareMeds Pharma, CareMeds HomeManager, CareMeds eMAR API, and CareMeds Ordering Platform.